Returns & Exchanges
At SeneGence, we stand behind our high-quality beauty products with a 100% satisfaction guarantee to ensure you love your results. If you are not completely satisfied with your purchase, you may return or exchange the item within 45 days of the original purchase date.
Contact Your Distributor
Reach out to the Independent Distributor who facilitated your purchase to initiate the return process and receive a Return Authorization number.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all components are included and the Return Authorization number is clearly marked on the outside.
Ship the Product
Send your return package via a trackable shipping method to the address provided by our customer service team or your distributor.
Receive Refund or Exchange
Once your return is received and inspected at our warehouse, we will process your full refund to the original payment method or ship your replacement product within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing